Return Policy
Last updated: [2026 May 21]
Thank you for shopping with SENO LIVING. We want you to be satisfied with your purchase and feel confident when ordering from our store.
Please read our Refund Policy carefully before placing an order.
General Refund Policy
Due to the nature of our fulfillment process, we do not accept physical returns for general reasons, including but not limited to:
- Change of mind
- Ordering the wrong item, color, size, or variant
- No longer needing the product
- Personal preference
- Minor differences in color, size, texture, packaging, or appearance
- Incorrect shipping information provided by the customer
Please review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
To help us review your request, please include:
- Your order number
- Your full name
- A clear description of the issue
- Photos or videos clearly showing the product issue
- Photos of the packaging, if applicable
We may request additional information to determine whether your order qualifies for a refund, replacement, or store credit.
No Physical Return Required
If we determine that the product is damaged, defective, or incorrect, we may choose not to require a physical return.
Instead, we may ask you to safely dispose of, recycle, or discard the product after your claim has been reviewed and approved.
Please do not dispose of the product before we have reviewed your request and provided confirmation. Claims may be denied if the item has already been discarded before our review.
Approved Refunds and Replacements
If your claim is approved, we may offer one of the following solutions at our discretion:
- A replacement product
- Store credit
- A partial refund
- A full refund
Approved refunds will be issued to the original payment method used at checkout.
Please note that it may take additional time for your bank, credit card company, or payment provider to process and post the refund.
Non-Refundable Situations
Refunds or replacements may not be approved in the following cases:
- The issue is reported more than 7 days after delivery
- The product was damaged due to misuse, improper handling, or normal wear and tear
- The customer ordered the wrong item, color, size, or variant
- The customer provided an incorrect or incomplete shipping address
- The package is marked as delivered by the carrier but cannot be located
- The product has already been discarded before we reviewed the claim
- The request is based on personal preference rather than a product defect
- The item shows signs of intentional damage or misuse
Lost, Stolen, or Delivered Packages
If tracking information shows that your package has been delivered but you have not received it, please first check with:
- Household members
- Neighbors
- Building management
- Your local carrier
- Your local post office or delivery office
We are not responsible for packages that are marked as delivered by the carrier but are lost, stolen, or misplaced after delivery.
However, you may contact us at support@senoliving.com, and we will review the situation to determine whether any reasonable assistance can be provided.
Order Cancellations
Orders may only be canceled before they are processed or shipped.
Once an order has been processed, shipped, or fulfilled, we may not be able to cancel or modify the order.
If you need to request a cancellation, please contact us as soon as possible at:
Contact Us
If you have any questions about refunds, replacements, or product issues, please contact us at:
SENO LIVING
Email: support@senoliving.com
Business Address: 803-B95, 18 Geumbit-ro, Paju-si, Gyeonggi-do, Republic of Korea
Please include your order number so we can assist you as quickly as possible.
