Shipping policy
Shipping Policy
Last updated: [2026 May 21]
Thank you for shopping with Seno living. Please read our shipping policy carefully before placing an order.
Shipping Locations
We currently ship to the United States.
At this time, we do not ship to locations outside of the United States unless otherwise stated at checkout.
Order Processing Time
Orders are typically processed within 2–3 business days after payment is confirmed.
Processing time does not include weekends or public holidays. During high-volume periods, product launches, holidays, or unexpected supplier delays, processing times may be longer than usual.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, if available.
Estimated Delivery Time
Estimated delivery time is typically 5–12 business days after the order has been processed and shipped.
Please note that delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, customs processing, local delivery conditions, and other factors outside of our control.
Fulfillment and Shipping Partners
Some orders may be fulfilled through third-party suppliers, logistics partners, warehouses, or international fulfillment centers.
This means your order may ship directly from one of our fulfillment partners. In some cases, items in the same order may arrive separately.
Shipping Fees
Shipping fees, if applicable, will be displayed at checkout before you complete your order.
From time to time, we may offer free shipping promotions. Any free shipping offer will be subject to the terms shown on our website or at checkout.
Tracking Information
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
Please allow several days for tracking information to update after it has been issued. In some cases, tracking may not update immediately while the package is in transit between facilities or countries.
If you have not received tracking information within 7 business days after placing your order, please contact us at:
Delayed Orders
While we do our best to ensure timely delivery, delays may occur due to:
- Carrier delays
- Customs processing
- Weather conditions
- High shipping volume
- Incorrect or incomplete shipping information
- Local delivery issues
- Supplier or fulfillment delays
- Events outside of our reasonable control
If your order is significantly delayed, please contact us and we will review the status of your shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
We are not responsible for orders that are delayed, lost, returned, or delivered incorrectly due to incorrect or incomplete shipping details provided by the customer.
If you notice an error in your shipping address, please contact us immediately at:
We will do our best to update the address before the order is processed or shipped, but we cannot guarantee changes once the order has entered fulfillment.
Lost, Stolen, or Delivered Packages
If tracking information shows that your package has been delivered but you have not received it, please first check with:
- Household members
- Neighbors
- Building management
- Your local carrier
- Your local post office or delivery office
We are not responsible for packages that are marked as delivered by the carrier but are lost, stolen, or misplaced after delivery.
However, you may contact us at [support@senoliving.com], and we will review the situation to determine whether any reasonable assistance can be provided.
Customs, Duties, and Taxes
Depending on the fulfillment method and shipping route, some orders may be subject to customs inspections, import duties, taxes, or other fees.
Unless otherwise stated at checkout, the customer is responsible for any applicable customs duties, import taxes, or related fees charged by local authorities.
We are not responsible for delays caused by customs processing or local import regulations.
Split Shipments
If your order contains multiple items, they may be shipped separately depending on product availability, fulfillment location, or logistics requirements.
You may receive separate tracking numbers for different items in the same order.
Order Changes and Cancellations
Orders may only be changed or canceled before they are processed or shipped.
Once an order has been processed, shipped, or fulfilled, we may not be able to cancel or modify the order.
If you need to request a change or cancellation, please contact us as soon as possible at:
Contact Us
If you have any questions about your order or shipping status, please contact us at:
Please include your order number so we can assist you as quickly as possible.