Return & Refund Policy

Last updated: [2026 May 21]

Thank you for shopping with Seno living. We want you to feel confident when ordering from us. Please read our return and refund policy carefully before making a purchase.

General Return Policy

Due to the nature of our fulfillment process, we do not accept physical returns for general reasons, including but not limited to:

• Change of mind
• Ordering the wrong item, color, size, or variant
• No longer needing the product
• Minor differences in color, texture, or appearance caused by screen settings, lighting, or product updates
• Incorrect shipping information provided by the customer

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at:

[support@senoliving.com]

To help us review your claim, please include:

• Your order number
• A clear description of the issue
• Photos or videos showing the product issue
• Photos of the packaging, if applicable

We may request additional information to determine whether the product qualifies for a refund, replacement, or store credit.

No Physical Return Required

In cases where we determine that the product is damaged, defective, or incorrect, we may choose not to require the item to be physically returned.

Instead, we may ask you to safely dispose of, recycle, or discard the product. Please do not dispose of the item until we have reviewed your claim and provided confirmation.

This process helps reduce unnecessary return shipping, handling delays, and waste.

Refunds and Replacements

If your claim is approved, we may offer one of the following resolutions at our discretion:

• A replacement product
• Store credit
• A partial refund
• A full refund

Approved refunds will be issued to your original payment method. Please note that it may take additional time for your bank or payment provider to process and post the refund.

Non-Eligible Claims

Refunds or replacements may not be approved in the following cases:

• The issue is reported more than 7 days after delivery
• The product was damaged due to misuse, improper handling, or normal wear and tear
• The customer provides an incorrect or incomplete shipping address
• The package is marked as delivered by the carrier but cannot be located
• The product has already been discarded before we reviewed the claim
• The issue is based on personal preference rather than a product defect

Lost or Delayed Packages

If your package is delayed, please allow additional time for carrier processing. If your tracking information shows that the package was delivered but you have not received it, please first check with your local carrier, neighbors, household members, or building management.

We are not responsible for packages lost due to incorrect shipping information provided at checkout.

Order Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been processed, shipped, or fulfilled, we may not be able to cancel it.

Contact Us

For any return or refund questions, please contact us at:

[support@senoliving.com]

Please include your order number so we can assist you as quickly as possible.